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  • Everything about GPS Tracking System Tracksolid You Should Know

    Tracksolid is a leading vehicle networking and location service GPS tracking system with the latest technology and concept. If you meet some issues during tracking, please check the following solutions and try to troubleshoot by yourself. It will improve your efficiency.
     
     
    1.    What to do when the platform doesn’t update location?
    Issue command “check location” on the platform to query new location. If the location returned deviate from the location displayed on the platform, that means something is wrong with the platform. Please contact your supplier for support.
     
    2.    When the device is online for the first time, why the platform shows it is in the sea?
    There is no data updated to sever when the device is online for the first time, therefore, the location of the device is in the sea. Please confirm the server is connected and then take the device outside for a while, it will work.
     
    3.    Is it available for the platform to send online command?
    Online command of most devices can be sent by platform.
     
    4. Why the platform shows that the device location is in the South Atlantic Ocean (latitude and longitude are 0, 0).
    a.    Send “STATUS#” to query status. Check GPS, if it is off, sends SMS “WHERE#” to activate GPS. If GPS is searching, please check the surroundings. If it is not Open Sky, take the device outside to be positioning.
    b.    If GPS is successfully located, you may check the GPRS connection. If it shows linked down, please turn back to Question 1. If it shows linked up, please contact us for technical support.
     
    5. What to do when the platform doesn’t upload location?
    First, please issue command “STATUS#” to query GPS status. If GPS is off, send “WHERE#” to activate GPS. If GPS is searching, please check the surroundings. When it is not in the open sky, take the device outside to receive a better signal.
     
    Above are some common issues and the corresponding solution you may need. If you need further help, please don’t hesitate to contact us.
     
    More at:
    https://www.iconcox.com
    https://www.iconcox.com/products/GPS_tracking_system.html

     

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