• Most Common Vehicle GPS Tracking Device Problems & Technical Support



    Here are two usual issues that many GPS Tracking Devices users have in their devices and their solutions.

    1. My GPS device is not very accurate in giving location.

    Accuracy problems are usually caused by an error in location, it’s probably because your antenna is having difficulty in picking up or maintaining satellite signal. This means it is not properly positioned. You need to transfer your antenna or GPS tracking device to a place where it has a clear view of the sky like in the trunk of a car.

    2. I am having a problem with downloading data.

    To access the history data, you have to log in to their Website. Accessing the information should be simple and quick, but in case you encounter download errors, 99.99 percent of it is because of computer issues. It could be enabled firewalls, outdated firmware, or incompatible technologies. Fortunately, many computer issues can be fixed by contacting a technical support assistant.

    3. Visibility

    If the satellite signal is blocked or a GPS receiver is attempting to achieve signals from a satellite more than 11,000 miles away, the signal can be lost or not visible to the GPS system. Tunnels, large buildings, or areas thick with trees and brush can also block signals from satellites.

    4. GPS Movement

    Depending upon the model of GPS that you buy or the type of unit that comes with your vehicle, the device may quit working after the vehicle reaches high speed. This most often happens if you obtain a handheld GPS system and attempt to use it in your car.

    Troubleshooting for GPS Tracker Device Connection Problems.

    If you follow the instructions that come with your software to connect your GPS Tracking Device to a computer, usually getting the two devices talking is painless. If you do run into problems, follow this set of steps, in this order, to help you identify a possible culprit for your connection troubles:

    1. Always make sure the cable is securely plugged into both the GPS receiver and the computer. While you’re at it, check that the GPS receiver is turned on.

    2. Make sure that the baud rate and the protocol are the same in both the GPS receiver and the interface program. Double-check this again if you can’t establish a connection. Even if the baud rates match, they may be set too high — thus causing communication errors. When in doubt, lower the baud rate. You can either step-down a rate at a time or go directly to 4,800 or 9,600 baud. Although this is slow, this rate shouldn’t generate errors.

    3. In the interface program, make sure that the correct COM port is specified. If you can’t get a connection, try different COM port numbers until you find one that works.

    4. Always check the program’s user manual, online help, or support section of the vendor’s Web site for specific information on interfacing with a GPS receiver. If you can’t get your GPS receiver to talk to your computer and you happen to have a PDA, turn off the PDA synchronization program first. PDA synchronization software that’s running in the background is a frequent culprit in causing GPS receiver interface problems.


    1. Keep the tracker away from direct sunlight, or any place which is over-heated or over-cooled.

    2. GPS Tracker is a delicate electronic device and needs to be handled with good care, also don’t try to shake it violently.

    3. Protect it from dust and liquids including water.


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