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  • Frequently Asked Questions for GPS Tracker


     

    1. Connection background

    normal situation:

    After sending the activation SMS, if the user activates the GPRS function, the anti-theft device will automatically connect to the background. Users can check their location online.

    abnormal situation:

    1), the user does not open the GPRS function, resulting in the inability to connect to the background, then you need to call with Mobile or China Unicom customer service, request to open. 2), the SIM card in the anti-theft device is in arrears, which also leads to the inability to connect to the background.

     

    2. Arrears

    normal situation:

    The user can dial the SIM card number of his anti-theft device. If the ringtone is heard normally, it will be hung up, indicating that the SIM card in the anti-theft device is normal. For SIM cards that do not have voice function, you may be prompted to be on a call or unable to connect.

    abnormal situation:

    1), the user dials the ID card number of his anti-theft device, prompts the machine to stop, indicating that the anti-theft card has been in arrears

    2), the user dials his own anti-theft device SIM card number, prompts to shut down, indicating that the anti-theft device may be turned off or the backup battery is not powered.

    3) When the user sends a text message to the anti-theft device, it is found that the anti-theft device does not reply. At this time, the SIM card number of the anti-theft device should be dialed to determine whether the machine is working normally.

    3.SIM card light status

    normal situation:

    When the card is inserted, the SIM card light is always on (with the square icon)

    abnormal situation:

    1) After inserting the SIM card, the SIM card light flashes, indicating that the card is not inserted, and then re-plugging the card

    2) After inserting the SIM card, after 1 minute, it starts to flash slowly, indicating that the SIM card is in poor contact. You can pad some paper under the battery and hold it against the SIM card.

     

    4. Signal status

    normal situation:

    When the SIM card is plugged in, the signal light is always on (signal icon)

    abnormal situation:

    1), the signal light flashes slowly, the signal of the anti-theft device is not very good, observe whether the position of the installation is blocked.

    2), the signal light flashes quickly, the signal of the anti-theft device is very poor, observe whether the installation position is blocked.

    3), the signal light is not bright, indicating no signal, observe whether the installation position is blocked.

    5. Cell location

    normal situation:

    The anti-theft device is positioned indoors or when the GPS signal is not good and will reply (CELLID*) the text message, and the time will be restored to the owner after 1 minute.

    6. Power failure alarm

    normal situation:

    1), electric vehicle version, in case of fortification after the main power is unplugged, the anti-theft device will send a power-off alarm message to the owner.

    2), car version, after unplugging the main power, the anti-theft device will send a power-off alarm message to the owner

    abnormal situation:

    1) Continuously send multiple power-off alarm SMS messages, indicating that the battery capacity of the car or electric vehicle is insufficient or low.

    7. Cross-border alarm

    normal situation:

    In the case of fortification, if the GPS can be normally positioned, the default car will be moved more than 300 meters and an out-of-bounds alarm will be issued, and the status will be disarmed.

    abnormal situation:

    There is no normal GPS positioning, but the GPS signal is not good, the cell is located, so that the cross-border alarm will never be sent.

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